If you’re exploring entry-level BPO jobs with competitive pay, the BPO Agent – Telco Voice opportunity is a standout. Offering a monthly salary range of Php 24,000 to 28,000, the job is full-time and permanent. Both fresh graduates and those with customer service experience are welcomed, making it accessible for new professionals and career-shifters. Candidates need either senior high school graduation or at least two years of college.

Besides an attractive salary, employees can receive a Php 20,000 retention bonus with certain terms, plus a benefits package that may include paid time off and health incentives. The organization values professional growth, offering a supportive, inclusive culture and plenty of chances for skill development. The environment encourages you to bring your authentic self to work and enjoy learning together with a diverse team.

Job Responsibilities at a Glance

In this position, main tasks revolve around connecting with customers. You’ll answer voice communications, research answers, and resolve questions or concerns efficiently. Using clear verbal and written communication, you’ll help customers find solutions, explain products, and create positive experiences every day.

You’ll rely on your computer skills, product knowledge, and a helpful attitude to provide fast and friendly service. Each interaction is an opportunity to bring empathy and professionalism, whether you’re dealing with simple queries or more complex issues. The role is dynamic, ensuring each day brings new learning opportunities in customer care.

What Sets This Job Apart

One major advantage is the welcoming hiring process. The role is open even to complete beginners, which means you don’t have to worry if this is your first foray into customer service. You’ll get to work in an organization that’s been recognized for its positive work culture and dedication to employee growth.

The early career support is another huge plus. Training, mentoring, and the chance to learn on the job make it great for those looking to build their skills while contributing to a global team. The job also comes with stability, as it is a permanent, full-time role with real benefits.

Potential Drawbacks

While there’s much to gain from this role, there are a few considerations worth noting. Your schedule might include night shifts due to the company’s operational hours.

Customer-facing positions can be demanding. Potential frustration when handling challenging clients or stressful communication scenarios is a reality in most support-based roles, which requires patience and emotional resilience.

Our Verdict

Overall, the BPO Agent – Telco Voice role strikes a solid balance between career entry accessibility and job security. The compensation, benefits, and learning culture make it especially attractive for those starting out or seeking stable growth in customer service. If you’re open to working with people and enjoy problem-solving, this job may be the right match for your next step.